Returns And Exchanges
We’re here to help if something’s not quite right with your order. Please review our return policy carefully before initiating a return or repair request.
🔄 Return Policy
We accept returns within 7 days of the delivery date, but only under the following conditions:
- The item is defective in quality due to a manufacturing defect.
- You need assistance with repairing damage caused by customer error.
📌 Please note:
We do not accept returns or exchanges for reasons such as:
- Change of mind or personal preferences (style, color, etc.).
- Incorrect size selection.
- General dissatisfaction not related to product faults.
✅ Return Conditions
To be eligible for a return, items must:
- Be returned within 7 days from the delivery date.
- Be unworn, unwashed, and undamaged.
- Have all original tags and packaging intact.
- We reserve the right to reject any return that does not meet these criteria.
📞 How to Request a Return or Repair
Contact our customer service team via:
- WhatsApp: +62 858 9136 6436
- Email: bebeplum.id@gmail.com
Please provide:
- Full name
- Order number
- List of item(s) you'd like to return
- Photos of the item(s)
- Unboxing video(s)
Our team will guide you through the next steps, including the return shipping address.
📦 Note:
Return shipping costs are the customer’s responsibility unless the item is defective due to a fault on our part.
⏳ Important Timeframe
Returns must be initiated within 7 days from the delivery date.
- The return must be shipped back within the same 7-day period.
- Returns sent after the 7-day window or without prior notice will not be accepted.
🚫 Wrong Address Disclaimer
Please double-check your shipping information at checkout!
If a parcel is delivered to the wrong address due to customer error:
- Bebeplum is not responsible for replacing or refunding the order.
- Once a package is marked as “delivered,” we cannot reroute or recall it.
- If you wish to reorder the items, you will need to place a new order, and we cannot guarantee item availability.
We’re committed to making your experience with Bebeplum delightful, even when things don’t go perfectly. If you have any questions, our friendly team is just a message away! 💬
